What is the first step in the complaint resolution process at TMB?

The first step in the complaint resolution process at the Texas Medical Board (TMB) is to conduct a preliminary investigation. This step ensures that the TMB can assess the validity of the complaint and determine if there are sufficient grounds for further action. The preliminary investigation involves gathering initial information and evidence related to the complaint, which helps in understanding the nature and severity of the issues raised.

Conducting a preliminary investigation is crucial because it lays the foundation for the entire complaint process. It allows the Board to make informed decisions on whether to dismiss the complaint, pursue further investigation, or take formal action. This process emphasizes the importance of due diligence before proceeding to more formal steps, such as hearings or public statements, which come later in the resolution process.

In summary, the preliminary investigation is the essential first step that enables the TMB to manage complaints effectively and ensures a fair process for all parties involved.